Support Service Worker - Townsville

Mercy Community is seeking for a Support Service Worker (Casual) to join our friendly and dedicated team. In this role, you’ll make a real difference every day by delivering high-quality hospitality and support services that enhance the wellbeing of our residents.

 What you’ll do

As a Support Service Worker, no two days are the same! You’ll take pride in creating a clean, comfortable, and welcoming environment for our residents through:

Kitchen & Dining:

• Assisting with the preparation, assembly, and delivery of nutritious meals
• Supporting dietary needs and preferences
• Preparing beverages and serving meals to HACCP standards
• Keeping dining areas clean, inviting, and enjoyable

Cleaning & Laundry:

• Maintaining resident rooms and shared areas to a high standard
• Conducting full cleans of vacated rooms to welcome new residents
• Delivering laundry services with care and efficiency

 About you

You’re a compassionate and reliable team player who takes pride in your work. You bring a positive attitude, attention to detail, and a genuine commitment to supporting others.

• Certificate III in Hospitality (or equivalent) – desirable
• Previous experience in a similar role – desirable
• Valid police check or willingness to obtain one

Why Townsville

Imagine finishing your shift and being just minutes away from The Strand, Magnetic Island, or the Great Barrier Reef.

Townsville offers a laid-back coastal lifestyle with all the amenities of a thriving regional city.

Why Mercy Community

 Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, community and residential aged care. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

• Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $156 if you need both cards!
• Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component https://youtu.be/ff3LkF2ZzTI
•  Provide you and your immediate family free, professional and confidential counselling services through our employee assistance program
•    Free annual influenza and/or other vaccination reimbursements
•   Benyfits – is an employee benefits program designed to help you save money on living costs
• Novated leasing options to reduce your taxable income
• Ability to cash out or purchase additional annual leave

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au. We do not accept applications via email so please ensure you apply online.

Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.