Family Response Coordinator

Are you passionate about making a real difference in the lives of children, young people, and families?

Mercy Community is seeking a dedicated Family Response Coordinator to join our Family and Child Connect (FaCC) team in Townsville.

In this rewarding role, you’ll be the key connection point for families who need support — helping them access the right services, at the right time. You’ll work alongside a compassionate team that’s committed to strengthening families and building safer, more connected communities.

 This role involves but not limited to -

• Engage with individuals, families, service providers and members of the community 
• Gather sufficient information to inform an assessment of the family and identify service responses to meet these identified needs
• Consult with the PCPP, Domestic and Family Violence Specialist and First Nations Specialist roles as necessary to assess safety and risk factors and ensure cultural safety
• Provide information, advice, referrals, and linkages to relevant services based on assessed needs
• Engage with families with multiple high-level needs through outreach, providing active case management and brief interventions

About you

As the successful applicant, you will possess:

• Bachelor (minimum) Degree in Child Protection, Human Services, Social Work, Psychology, or a related discipline from a recognised institution.
• Experience in strengths-based casework with complex families, alongside experience in identifying and addressing child protection concerns.
• Experience in assessing the needs of families and completing safety and risk assessments.
• Understanding of the child protection system, and issues impacting upon vulnerable families, including but not limited to substance misuse; domestic and family violence; mental health; impacts of trauma; homelessness.
• Current and valid Provisional Green or above Drivers Licence
• Current and valid Paid Blue Card (Queensland Working with Children Check) or ability to apply
• Evidence of current vaccination against whooping cough (or willingness to obtain prior to commencement)

Why Mercy Community

Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, young people, and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

• Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component https://youtu.be/ff3LkF2ZzTI
• Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $156 if you need both cards!
• Provide you and your immediate family free, professional and confidential counselling services through our Employee Assistance Program
• Free annual influenza and/or other vaccination reimbursements
• Option to work a 9-day fortnight 
• Benyfits – is an employee benefits program designed to help you save money on living costs 

Please note we will review applications as they are received and we may interview and appoint prior to closing date, do not delay in applying.

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au. We do not accept applications via email so please ensure you apply online.

Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.