Senior Program Manager

Job No: MCS112725

Location: Ipswich

Employment Status: Full Time

Closing Date: 2 Oct 2025 AEST

Why Join Mercy Community?

9-day fortnight currently being trialled in September (optional)
Ability to cash out or purchase annual leave – take advantage of extra flexibility
Opportunity to create real impact in a for-purpose organisation

About the Role

Mercy Community Services has an exciting opportunity for a Senior Program Manager to join our team on a permanent full-time basis. This role supports Connected Families, New Families, Family Intervention and Youth Support Service Programs, with the option to be based at our Toowoomba or Ipswich office. Local travel across South-East Queensland will be required.

As Senior Program Manager, you’ll provide leadership and direction across these programs, ensuring the consistent implementation of best practice strategies to meet the needs of children, young people, and families—empowering them to reach their full potential.

Salary: $129,205 – $134,295 per annum (SCHADS L8) plus superannuation and generous salary packaging

Key Responsibilities

This role involves but not limited to -

Contribute to the development of key projects, budgets, and monitor financial performance against targets within agreed timeframes and frameworks
Support program growth and sustainability through proposals, funding applications, operational and strategic planning, and business cases
Ensure services are delivered in a safe, culturally responsive, and client-focused manner
Build and maintain effective professional relationships with funding bodies and government partners
Collaborate with stakeholders to identify client needs and deliver high-quality services that support clients in achieving their goals

About You

A degree in Social Work, Psychology, or a related discipline with significant relevant experience
Minimum 3+ years’ experience in social welfare, including team supervision, financial management, and conflict resolution
Strong knowledge of the Queensland child protection system
Proficiency with computer systems (intermediate level)
Queensland Provisional Green or higher driver’s licence

Desirable

Current First Aid and CPR certifications
Experience working in partnership with government, service providers, and key stakeholders
Understanding of Aboriginal and Torres Strait Islander cultures, and a demonstrated commitment to culturally appropriate engagement and practice

Why Mercy Community?

Mercy Community is a Catholic not-for-profit organisation dedicated to supporting families, children, young people, and the elderly. Our work is guided by our core values of Compassion, Integrity, Dignity, and Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

Salary packaging benefits – increase your take-home pay with up to $18,550 tax-free per year
We cover the cost of your Blue Card and NDIS Worker Screening Card – saving you up to $156
Free and confidential counselling for you and your immediate family through our Employee Assistance Program

For any queries, please contact Talent Acquisition at: MCSCareers.Mailbox@mercycs.org.au

Mercy Community Services is a proud Circle Back Initiative Employer, committed to responding to every applicant.

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Questions

EMPLOYMENT STATUS

Please choose which status best applies:*

Desired employment status:*

Do you have any holidays booked/study placements within the next 6 months?*

RIGHT TO WORK

Please select the statement that best describes your right to work in Australia*

WORKPLACE HEALTH & SAFETY

Mercy Community is committed to building and maintaining a safe workplace free from harm. We are committed to the health and safety of all employees and contractors and where required, we will make reasonable attempts to accommodate your needs should you be successful (please note, your response to these questions will not necessarily affect your application for the position you applied for).

Do you have any condition, symptom, injury, illness or disease (psychological, physical or cognitive) that may affect your ability to complete the inherent requirements of the position? *

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Do you require any special workplace modifications required that would enable you to perform the position applied for? E.g. Wheelchair access, large print, hearing equipment, lifting restriction, workstation assessment, restricted night/day shifts etc.*

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PROBITY REQUIREMENTS

As part of the Mercy Community recruitment process, you will be required to complete a criminal background check, therefore please ensure that the answers to the below questions are true and accurate. Please note that your response to the following PROBITY questions will not necessarily affect your application for this position.

Do you have any criminal convictions or finding of guilt recorded against you?*

Do you have any charges pending?*

Please select the following that apply. I have a CURRENT valid: *
1. Working with Children Check (Paid)
2. Working with Children Check (Volunteer)
3. NDIS Worker Screening Clearance
4. Criminal History Check (issued within the last 3 months)
5. Driver’s License: Learners or Provisional
6. Driver’s License: Open
7. Driver’s License: Conditional (e.g. Work licence)
8. Driver’s License: Interstate (non-Queensland) or International

EQUITY & DIVERSITY

At Mercy Community, we foster an inclusive culture of one that acknowledges and embraces differences in all its forms and leverages the benefits diversity and inclusion brings to our people, customers and community. Mercy Community collects the below information for diversity reporting purposes only and the answers to these questions do NOT form part of the assessment in determining your suitability for the role. The information collected is treated confidentially.

Which of the following best describes your gender identity?*

Do you identify as Aboriginal or Torres Strait Islander origin?*

Do you identify as someone who is living with a disability and/or an impairment?

(Please note, letting us know you have a medical condition or disability will not exclude you from being considered for a position. Where possible we will do our best to accommodate your needs.)*

SOURCING

How did you hear about this position?*

If you answered 'Education/Training Institution', 'I was referred by a friend', "Employment assistance" or 'Other', please state below. If Friend, please provide full name.

Safeguarding at Mercy is taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.

I hereby certify that the information that I have given in this application is true and correct to the best of my knowledge and belief. I understand that if, any information I have provided or any statement made by me is untrue or incorrect, my application may be refused and if subsequently employed, may result in disciplinary action. *

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Senior Program Manager

Job No: MCS112725 Location: Ipswich Employment Status: Full Time Closing Date: 2 Oct 2025 AEST

Personal Details * Required field

Questions

EMPLOYMENT STATUS

RIGHT TO WORK

WORKPLACE HEALTH & SAFETY

PROBITY REQUIREMENTS

EQUITY & DIVERSITY

SOURCING

Job No: MCS112725

Location: Ipswich

Employment Status: Full Time

Closing Date: 2 Oct 2025 AEST