Customer Service Officer - Nudgee

Looking to make a difference in the lives of others while working in a supportive and welcoming environment? Mercy Community is seeking an enthusiastic Customer Service Officer to join our Residential Aged Care team in Nudgee.

This is more than just a job—it’s the chance to be the first friendly face that residents, families, and visitors see, while enjoying the benefits of generous salary packaging that can increase your take-home pay by up to $18,550 per year tax-free!

About the Role

As a Customer Service Officer, you’ll provide a wide range of reception, administration, and customer service support, including:

• Welcoming residents, families, and visitors, and managing all incoming enquiries (phone, email, in person)
• Supporting site administration including maintaining registers, managing invoices, distributing information, and inducting new staff
• Providing backup support for admissions and staffing services as needed.

You’ll be based at our beautiful Nudgee Residential Aged Care Facility, home to four single-level buildings designed as a unified and vibrant community. You’ll also be joining a skilled and positive team who are ready to support and celebrate their newest colleague.

About You

We’re looking for someone who brings:

• A tertiary qualification in business administration or equivalent experience (desirable) 
• Intermediate Microsoft Office skills (Word, Excel)
• Strong organisational and time management skills

Why Join Mercy Community?

At Mercy Community, we’re committed to supporting not only those we serve, but also our people. When you join us, you’ll enjoy:

• Generous salary packaging benefits – increase your take-home pay by up to $18,550 tax-free each year
• We cover the cost of your QLD Blue Card and NDIS Worker Screening Card (save up to $156)
• Access to free, confidential counselling for you and your family through our Employee Assistance Program
• Free annual flu vaccinations and reimbursements for other vaccinations
• Benyfits employee discount program – helping you save on everyday expenses

Who We Are

Mercy Community is a Catholic not-for-profit, driven by our values of Compassion, Integrity, Dignity, and Empowerment. We provide a wide range of services supporting families, young people, and the elderly.

Ready to Apply?

Applications will be reviewed as they are received, and interviews may occur prior to the closing date—so don’t delay!

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au (please note: applications cannot be accepted via email).

Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant .