Facility Manager - Nudgee

Job No: MCS112676

Location: Brisbane

Closing Date: 30 Sep 2025 AEST

About the role

Mercy Community Aged Care Services are on the search for an experienced Facility Manager to lead our residential aged care, aged care management and clinical team. This is a full-time permanent position. It is an exciting time to join our organisation as we embark on a journey with a refreshed strategy and renewed commitment to our clients and people.

Not only will you be responsible for leading the Aged Care Management team to build and maintain delivery of high-quality aged care services, but you will also be instrumental in the implementation of a range of workforce initiatives designed to support, develop, and engage staff.

This is a pivotal role within Mercy Community responsible for managing our largest Aged Care Facility and is truly an opportunity for a resilient, hands-on Facility Manager who is passionate about continuous improvement, leading people and ensuring the best standard of person-centred care. We are also looking for someone who is passionate about Aged Care and role models our values on a day-to-day basis.

Salary commensurate with experience plus superannuation plus generous salary packaging available

What you’ll be doing

As Facility Manager, your key responsibilities will include:

Ensure a strong focus on person-centred care through wonderful client service delivery, whilst ensuring compliance with clinical standards and accreditation requirements.
Lead the Nudgee site, ensuring the right people are in the right roles, and a focus on our people’s engagement, wellbeing, and development.
Role model our organisational values ensuring they are ingrained and ‘lived’ throughout the Nudgee facility
Oversee and deliver high-quality services to our clients, ensuring sustainability and growth for Mercy
Ensure services meet targets per funding agreements/budgets, report to funding bodies, and promptly identify risks for the General Manager
Oversee financial results and budget variances, lead projects to improve financial performance, monitor service levels, funding deliverables, standards, and client satisfaction; proactively address issues or service gaps
Build and maintain community relationships, advocating for service recipients and maximizing occupancy where possible
Promptly resolve client and stakeholder complaints and incidents

About you

To be successful in this role, you will possess:

A passion for Aged Care and the proven ability to role model organisational values
Tertiary qualification in Nursing, Allied Health or Health Management
Proven experience in leading high-quality aged care services, driving process, systems, and behaviour change in a complex and dynamic environment
Strong knowledge in specialist Dementia Care and Palliative Care
Comprehensive knowledge of contemporary aged care, including funding systems, the Aged Care Act 1997, and Accreditation Standards
Excellent leadership skills with the ability to ensure the right people are in the right roles and maintain high levels of employee engagement.
Strong skills and background in financial, risk, compliance, and quality
Exceptional customer and stakeholder management skills
Tertiary qualifications in business (highly advantageous)
Membership of a recognised professional association, e.g. AHPRA (highly advantageous)

Why Mercy Community

Mercy Community a Catholic not-for-profit that provides a wide range of services supporting the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
Provide you and your immediate family free, professional, and confidential counselling services through our Employee Assistance Program
Free annual influenza and/or other vaccination reimbursements

Please note we will be reviewing applications as received and may interview and appoint prior to closing date, so do not delay in applying.

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au. We do not accept applications via email so please ensure you apply online.

Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.

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EMPLOYMENT STATUS

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WORKPLACE HEALTH & SAFETY

Mercy Community is committed to building and maintaining a safe workplace free from harm. We are committed to the health and safety of all employees and contractors and where required, we will make reasonable attempts to accommodate your needs should you be successful (please note, your response to these questions will not necessarily affect your application for the position you applied for).

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PROBITY REQUIREMENTS

As part of the Mercy Community recruitment process, you will be required to complete a criminal background check, therefore please ensure that the answers to the below questions are true and accurate. Please note that your response to the following PROBITY questions will not necessarily affect your application for this position.

Do you have any criminal convictions or finding of guilt recorded against you?*

Do you have any charges pending?*

Have you ever received a Banning Order from the Aged Care Quality and Safety Commission?*
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2. Volunteer Blue Card
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5. NDIS Worker Screening Clearance
6. Criminal History Check (issued within the last 3 months)

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EQUITY & DIVERSITY

At Mercy Community, we foster an inclusive culture of one that acknowledges and embraces differences in all its forms and leverages the benefits diversity and inclusion brings to our people, customers and community. Mercy Community collects the below information for diversity reporting purposes only and the answers to these questions do NOT form part of the assessment in determining your suitability for the role. The information collected is treated confidentially.

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Do you identify as someone who is living with a disability and/or an impairment?

(Please note, letting us know you have a medical condition or disability will not exclude you from being considered for a position. Where possible we will do our best to accommodate your needs.)*

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SOURCING

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Safeguarding at Mercy is taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.

I hereby certify that the information that I have given in this application is true and correct to the best of my knowledge and belief. I understand that if, any information I have provided or any statement made by me is untrue or incorrect, my application may be refused and if subsequently employed, may result in disciplinary action. *

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Facility Manager - Nudgee

Job No: MCS112676 Location: Brisbane Closing Date: 30 Sep 2025 AEST

Personal Details * Required field

Questions

EMPLOYMENT STATUS

RIGHT TO WORK

WORKPLACE HEALTH & SAFETY

PROBITY REQUIREMENTS

EQUITY & DIVERSITY

SOURCING

Job No: MCS112676

Location: Brisbane

Closing Date: 30 Sep 2025 AEST