Hotel Services Support Workers - Rockhampton

Job No: MCS112673

Location: Rockhampton

Employment Status: Part-time, Casual

No. of Vacancies: 10

Closing Date: 18 Jul 2025 AEST

About the role

Mercy Community Aged Care Services is seeking 10 passionate and engaging Hotel Services Support Workers to join our team on a Permanent Full Time (38 hours a week) basis, based in Rockhampton commencing from 1 August 2025.

The Hotel Service Support Worker is responsible for the delivery of all aspects of Support Services including across hospitality and support services to ensure high quality resident care and support within Mercy Aged Care Services. Our Aged Care Facilities are run 24 hours every day, to support our residents with their ongoing living needs. We treat each of our residents with Compassion, Dignity, Empathy, Integrity and Respect.

$27.66 - $29.92 per hour (MHACCQ EA) plus superannuation plus salary packaging

Key duties of this role include:

Assist with the preparation, assembly and delivery of patient meals, morning and afternoon teas and diners
Ensure resident’s preferences are noted and special dietary needs are provided in accordance with resident care plans
Maintain food at correct temperatures and record temperatures as required by the Food Safety Program
Serve and present food in accordance with catering operating procedures, and HACCP standards

About you:

As the successful applicant, you will possess a passion for helping others and ensuring dignity for all.

Why Mercy Community

Mercy Community a Catholic not-for-profit that provides a wide range of services supporting the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
Free annual influenza and/or other vaccination reimbursements

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.

APPLY NOW: Applications will close on the 18th July 2025. Please note we will contact shortlisted candidates prior to closing date.

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au.

Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.

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Personal Details * Required field

First name*
Last name*

E-mail*
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Street*
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Questions

EMPLOYMENT STATUS

Please choose which status best applies:*

Desired employment status:*

Do you have any holidays booked/study placements within the next 6 months?*

RIGHT TO WORK

Please select the statement that best describes your right to work in Australia*

Please elaborate on your previous experience that makes you suitable for the role?*

WORKPLACE HEALTH & SAFETY

Mercy Community is committed to building and maintaining a safe workplace free from harm. We are committed to the health and safety of all employees and contractors and where required, we will make reasonable attempts to accommodate your needs should you be successful (please note, your response to these questions will not necessarily affect your application for the position you applied for).

Do you have any condition, symptom, injury, illness or disease (psychological, physical or cognitive) that may affect your ability to complete the inherent requirements of the position? *

If ‘yes’ please provide details

Do you require any special workplace modifications required that would enable you to perform the position applied for? E.g. Wheelchair access, large print, hearing equipment, lifting restriction, workstation assessment, restricted night/day shifts etc.*

If ‘yes’ please provide details

PROBITY REQUIREMENTS

As part of the Mercy Community recruitment process, you will be required to complete a criminal background check, therefore please ensure that the answers to the below questions are true and accurate. Please note that your response to the following PROBITY questions will not necessarily affect your application for this position.

Do you have any criminal convictions or finding of guilt recorded against you?*

Do you have any charges pending?*

Please select the following that apply. I have a CURRENT valid: *
1. Paid Blue Card (P)
2. Volunteer Blue Card
3. Yellow Card
4. LCS Check (last 2 years)
5. QLD Worker Screening Clearance
6. NDIS Worker Screening Clearance
7. Criminal History Check (issued within the last 3 months)

Please confirm your current Drivers Licence Status:*

EQUITY & DIVERSITY

At Mercy Community, we foster an inclusive culture of one that acknowledges and embraces differences in all its forms and leverages the benefits diversity and inclusion brings to our people, customers and community. Mercy Community collects the below information for diversity reporting purposes only and the answers to these questions do NOT form part of the assessment in determining your suitability for the role. The information collected is treated confidentially.

Which of the following best describes your gender identity?*

Do you identify as Aboriginal or Torres Strait Islander origin?*

Do you identify as someone who is living with a disability and/or an impairment?

(Please note, letting us know you have a medical condition or disability will not exclude you from being considered for a position. Where possible we will do our best to accommodate your needs.)*

Do you identify as Culturally & Linguistically Diverse (CALD)? *

Is English your first language:*

Other languages spoken:

SOURCING

How did you hear about this position?*

If you answered 'Education/Training Institution', 'I was referred by a friend', "Employment assistance" or 'Other', please state below. If Friend, please provide full name.

Safeguarding at Mercy is taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.

I hereby certify that the information that I have given in this application is true and correct to the best of my knowledge and belief. I understand that if, any information I have provided or any statement made by me is untrue or incorrect, my application may be refused and if subsequently employed, may result in disciplinary action. *

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Hotel Services Support Workers - Rockhampton

Job No: MCS112673 Location: Rockhampton Employment Status: Part-time, Casual No. of Vacancies: 10 Closing Date: 18 Jul 2025 AEST

Personal Details * Required field

Questions

EMPLOYMENT STATUS

RIGHT TO WORK

WORKPLACE HEALTH & SAFETY

PROBITY REQUIREMENTS

EQUITY & DIVERSITY

SOURCING

Job No: MCS112673

Location: Rockhampton

Employment Status: Part-time, Casual

No. of Vacancies: 10

Closing Date: 18 Jul 2025 AEST