Senior Program Manager - West

Job No: MCS112508

Location: Ipswich

Closing Date: 5 Nov 2024 AEST

About the role

Mercy Community Services currently has an opportunity for a Senior Program Manager, supporting several programs including (Family & Child Connect, Family Intervention and Intensive Family Support) across the West region.

This is a Permanent Full-Time position that is primarily based in Ipswich, but frequent travel to locations such as Toowoomba and surrounds is required.

This role is responsible for contributing to the overall leadership and management of the services; delivering consistent implementation of best practice strategies to ensure the needs of children, young people and adults are met, giving them the opportunity to reach their full potential.

Salary: $124,840 - $129,756 (SCHADS L8) plus superannuation plus access to generous salary packaging

About the role:

Reporting to the Regional Director (West), your key duties will include, but not be limited to:

Leading and managing a portfolio of services and programs for families, children, young people, and adults to ensure quality service delivery
Using models of practice, guidelines, and frameworks to assist clients in achieving their goals
Working collaboratively with the Regional Director to deliver appropriate services within available resources, continually assessing effectiveness and responding to changing needs and dynamics
Leading, mentoring, supporting and supervising staff and role model Mercy Community values and frameworks
Performing day-to-day and formal evidenced-based supervision for direct reports and oversee this process for all indirect reports, in line with organisational procedures
Assisting the Regional Director to respond to, and effectively resolve, client/stakeholder complaints promptly
Preparing reporting against service agreements, other reports required and submit these reports to the Regional Director/funding bodies in required timeframes
Regular travel across service catchment/delegated programs
If required by the service / operations, provide rostered after hours on-call support
Engaging in reflective practice and participate meaningfully in regular supervision sessions
Other duties as directed

About you

As the successful applicant, you will possess the following:

Essential

Proven experience working within and a strong understanding of the Queensland child protection system
Tertiary degree in Social Work, Psychology or related discipline and significant relevant experience
Proven leadership experience within a social welfare context including team supervision, financial management and conflict resolution
Queensland Provisional Green or above Driver’s License
A positive notice in the Working with Children Check (Blue Card) and the ability to obtain any other legislatively required personal history screening as required
To either have completed or willingness to complete the Hope and Healing modules

Desirable

Tertiary qualifications in Management / Business
Current First Aid and CPR certificates
Experience in collaborative program arrangements with the Department, other service providers, and key stakeholders
An understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and the issues which impact upon them in contemporary society together with a commitment to culturally appropriate engagement and practice

Why Mercy Community

Mercy Community a Catholic not-for-profit that provides a wide range of services supporting families and young people, people living with a disability and the elderly. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development. This includes making sure you have access to a range of other career pathways and opportunities across Mercy.

Applications close Tuesday 5 November 2024. Please note we will review applications as they are received and we may interview and appoint prior to closing date, so APPLY NOW!

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au. We do not accept applications via email so please ensure you apply online.

Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.

Apply Now

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Questions

EMPLOYMENT STATUS

Please choose which status best applies:*

Desired employment status:*

Do you have any holidays booked/study placements within the next 6 months?*

RIGHT TO WORK

Please select the statement that best describes your right to work in Australia*

WORKPLACE HEALTH & SAFETY

Mercy Community is committed to building and maintaining a safe workplace free from harm. We are committed to the health and safety of all employees and contractors and where required, we will make reasonable attempts to accommodate your needs should you be successful (please note, your response to these questions will not necessarily affect your application for the position you applied for).

Do you have any condition, symptom, injury, illness or disease (psychological, physical or cognitive) that may affect your ability to complete the inherent requirements of the position? *

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Do you require any special workplace modifications required that would enable you to perform the position applied for? E.g. Wheelchair access, large print, hearing equipment, lifting restriction, workstation assessment, restricted night/day shifts etc.*

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PROBITY REQUIREMENTS

As part of the Mercy Community recruitment process, you will be required to complete a criminal background check, therefore please ensure that the answers to the below questions are true and accurate. Please note that your response to the following PROBITY questions will not necessarily affect your application for this position.

Do you have any criminal convictions or finding of guilt recorded against you?*

Do you have any charges pending?*

Please select the following that apply. I have a CURRENT valid: *
1. Working with Children Check (Paid)
2. Working with Children Check (Volunteer)
3. NDIS Worker Screening Clearance
4. Criminal History Check (issued within the last 3 months)
5. Driver’s License: Learners or Provisional
6. Driver’s License: Open
7. Driver’s License: Conditional (e.g. Work licence)
8. Driver’s License: Interstate (non-Queensland) or International

EQUITY & DIVERSITY

At Mercy Community, we foster an inclusive culture of one that acknowledges and embraces differences in all its forms and leverages the benefits diversity and inclusion brings to our people, customers and community. Mercy Community collects the below information for diversity reporting purposes only and the answers to these questions do NOT form part of the assessment in determining your suitability for the role. The information collected is treated confidentially.

Which of the following best describes your gender identity?*

Do you identify as Aboriginal or Torres Strait Islander origin?*

Do you identify as someone who is living with a disability and/or an impairment?

(Please note, letting us know you have a medical condition or disability will not exclude you from being considered for a position. Where possible we will do our best to accommodate your needs.)*

SOURCING

How did you hear about this position?*

If you answered 'Education/Training Institution', 'I was referred by a friend', "Employment assistance" or 'Other', please state below. If Friend, please provide full name.

Safeguarding at Mercy is taking actions to promote and ensure the welfare of children and adults at risk, protect them from abuse or neglect and supporting an awareness of whole community responsibility to help and protect all in need.

I hereby certify that the information that I have given in this application is true and correct to the best of my knowledge and belief. I understand that if, any information I have provided or any statement made by me is untrue or incorrect, my application may be refused and if subsequently employed, may result in disciplinary action. *

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Senior Program Manager - West

Job No: MCS112508 Location: Ipswich Closing Date: 5 Nov 2024 AEST

Personal Details * Required field

Questions

EMPLOYMENT STATUS

RIGHT TO WORK

WORKPLACE HEALTH & SAFETY

PROBITY REQUIREMENTS

EQUITY & DIVERSITY

SOURCING

Job No: MCS112508

Location: Ipswich

Closing Date: 5 Nov 2024 AEST